Delivery and Returns
Fashioncult company offers deliveries for wholesale orders to Europe and UK. We dispatch goods once the payment has been confirmed.
The exact cost of shipping will be calculated during checkout procedure, based on weight and the destination of the consignment. You will be provided with final figure before finally submitting the order.
There is an option for our customer to pick up their parcels by themselves or by using alternative shippers.
We offer free delivery to UK and Ireland based customers on orders over £2000. For orders under £2000 we offer standard delivery fee of £25.
We do everything in our power to provide an excellent shopping experience for our customers and understand that on occasion you may wish to return unsuitable items.
If you’re not completely happy with your purchase, please let us know why so we can try to make sure you’re not disappointed again.
If for any reason you need to exchange an unwanted item, simply contact us within 14 days of receipt. We will only offer you an exchange or refund providing that the goods are in perfect condition and have all their original labeling and packaging. We strongly advise all customers to check items thoroughly upon delivery before removing any attached labels and before disposing of any original packaging.
If you return goods claiming they are defective, we will examine the garments and notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible.
Starokievska str. 27/5
Post code 04116
For hygienic purposes, some products are non-refundable – these products will be clearly marked as non-returnable in the product description.
The parcel and its contents are your responsibility until they reach us. We advise that you request a proof of postage from the post office when returning goods, as we cannot refund or exchange items that are damaged, lost or delayed during transit. Please note that if your returning an item because it is unsuitable, the cost of returning is at your own expense.
Please contact us if you have any issues: firstname.lastname@example.org